How Can We Help?

1. Download

After purchasing, you'll be redirected to the download page. Choose the right version for your Mac:

• Apple Silicon (M1, M2, M3, M4) — most Macs from 2020 onward
• Intel — older Macs (pre-2020)

2. Install

1. Open the downloaded .dmg file
2. Drag TAWK.app into your Applications folder
3. Double-click TAWK in Applications to launch

3. macOS Security Prompt

If macOS says TAWK "can't be opened," go to System Settings → Privacy & Security, scroll down, and click "Open Anyway". This is normal for apps downloaded outside the App Store.

4. Grant Permissions

TAWK needs two permissions to work:

• Microphone — to hear your voice (macOS will prompt you automatically)
• Accessibility — to type text at your cursor (see next article)

TAWK needs Accessibility access to simulate keyboard input and type text wherever your cursor is. Without it, TAWK can record and transcribe but can't paste the result.

How to Enable

1. Open System Settings → Privacy & Security → Accessibility
2. If TAWK is in the list, make sure the toggle is ON
3. If TAWK is not in the list, click +, navigate to Applications, select TAWK, and add it
4. Enter your Mac password when prompted

Basic Usage

1. Click where you want to type (any app, any text field)
2. Press Option + R to start recording
3. Speak naturally at normal speed
4. Press Option + R again to stop

TAWK transcribes your speech and types it at your cursor. That's it.

Changing Your Hotkey

Click the TAWK icon in the menu bar → Hotkey. Choose from:

• Option + R (default)
• Option + T
• Option + Space
• Control + R
• Control + T

Your choice is saved automatically.

Menu Bar

TAWK lives in your menu bar at the top of the screen. A red dot appears next to the icon when recording is active.

Quick Fix

Click TAWK in the menu bar → Check Permissions. TAWK will diagnose the issue and tell you exactly what's wrong.

Common Causes

• Accessibility permission missing — go to System Settings → Privacy & Security → Accessibility and make sure TAWK is toggled ON
• Another app using the same hotkey — try changing TAWK's hotkey via the menu bar
• TAWK isn't running — check for the TAWK icon in the menu bar. If it's not there, open TAWK from Applications

This is a macOS security feature, not a TAWK bug. macOS occasionally resets Accessibility permissions after updates.

How to Fix

1. Open System Settings → Privacy & Security → Accessibility
2. Find TAWK in the list and click − to remove it
3. Click + to re-add TAWK from Applications
4. Make sure the toggle is ON
5. Quit TAWK completely (menu bar → Quit) and reopen it

Check These

1. Is your cursor in a text field? — Click into a text input before pressing the hotkey
2. Is Accessibility enabled? — System Settings → Privacy & Security → Accessibility → TAWK must be ON
3. Try a different app — test in TextEdit or Notes to rule out app-specific issues

Check Microphone Permission

Go to System Settings → Privacy & Security → Microphone and make sure TAWK is toggled ON.

Check Your Input Device

Go to System Settings → Sound → Input and make sure the correct microphone is selected. Try speaking and check if the input level moves.

Bluetooth Headset Issues

If you're using Bluetooth headphones/AirPods, the microphone sometimes disconnects during sleep/wake. Try:

• Disconnecting and reconnecting your Bluetooth device
• Quitting and reopening TAWK (it will reconnect to the audio device)

TAWK keeps a log file at ~/.tawk/tawk.log.

How to Access

• Click TAWK in the menu bar → View Logs
• Or open Finder, press Cmd + Shift + G, type ~/.tawk/, and open tawk.log

If support asks for your logs, attach this file to your email.

If TAWK doesn't work for you, email support@gettawk.com within 15 days of purchase. Include your purchase email and we'll process a full refund. No questions asked.

Check your email for the original purchase confirmation — it contains the download link. If you can't find it, email support@gettawk.com with the email you used to purchase and we'll resend the link.

All updates are free forever. When a new version is released, download it from the same link you received after purchase. Replace the old TAWK.app in your Applications folder with the new one.